Hosted Cisco Collaboration Suite

Communication made easy with Cisco

Do you want to modernize your communication system without a large capital expenditure? Do you want a unified communication system that is intuitive and powerful? Do you love Cisco CallManager, but do not have the expertise or resource to maintain it? Metro CSG can help implement Cisco HCS in the cloud and give you all the powerful tools to interact with your customers, partners and internal employees.

Cisco cloud hosted UCaas

Hosted Cisco Collaboration suite gives you: Voice over IP (i.e., modern digital telephony), messaging (voicemail converted to email and sent to desktops/phones), IM (instant messaging or chat sessions), presence (someone’s availability for an IM, call or meeting), as well as both desktop and mobile TelePresence (HD business video on desktop units and mobile devices). HCS gives your business affordable and powerful business voice, HD video and contact center cloud technologies.

TelePresence as a Service (TPaaS PDF)

TelePresence is high-definition business video. Face-to-face can be a powerful tool for modern businesses, so with TeleSpace you have HD business video capabilities from any existing Cisco, Polycom®, LifeSize, or other SIP- and H.323-compliant video endpoints. In addition, you can provide a video experiences that works with your secure BYOD (Bring Your Own Device) policy since TeleSpace TPaaS subscriptions cover many devices and B2B communication.

Contact Center as a Service (CCaaS PDF)

Making the customer interaction experience easy and intuitive is important to your business. Cisco’s contact center as a service directly impacts customer satisfaction, loyalty and referrals. Cisco HCS gives customers options for how to engage with your business including interactive voice response, email, as well as web and real-time chat. Metro CSG can also help implement Cisco HCS to ensure quality monitoring and recording, and make sure you have the scalability you need during high-volume periods, and a dedicated infrastructure to support customer privacy.

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