MetroCSG Joins PTG to Enhance Services for Our Clients

  • metro and PTG logos on a gradient background

MetroCSG is excited to announce that we have joined the PTG family as of today. PTG is a leading IT services provider based in Greenville, SC, and together we’re embarking on a new chapter to serve you even better.

We wanted our clients and community to hear this news directly from us and understand what it means.

Frequently Asked Questions:

You will still contact your account manager, as usual. With this merger, you gain access to even more knowledgeable support members. This expanded network brings enhanced expertise, specialized knowledge, and additional resources to support your business better. Whether you need advanced cybersecurity, cloud solutions, or customized IT strategies, our larger team is here to help you achieve your goals and stay ahead in a competitive marketplace. 

No, your services and support will remain uninterrupted. We are committed to maintaining the high-quality service you have come to expect. While the merger allows us to expand our offerings, your existing agreements, service plans, and support processes will stay the same. You will also gain added benefits, including access to innovative technologies, expanded solutions, and a larger network of expertise to support your evolving needs. 

Yes, as part of the merger, MetroCSG staff email addresses will transition to PTG-branded domains. We will also make changes to the Metro website gradually, and we’ll provide you with all the necessary details well in advance to ensure a smooth transition. Until then, you can continue using the current MetroCSG website without any issues. 

We’ll keep you informed every step of the way through email updates, direct communication from your account manager, and announcements on our websites. If you have any questions or concerns at any point, our team is here to provide the information and support you need. 

 

What This Means for Our Clients:

  1. All support procedures remain unchanged – you can reach us through the same phone numbers and support portal.
  1. Being a part of a larger organization will allow us to provide even faster response times and a broader range of expertise, like deeper Microsoft knowledge (Copilot, Microsoft Power Platform, Azure, etc.)
  1. All existing projects, contracts, and services will continue without interruption.
  1. One change you’ll notice is our branding will gradually shift to the PTG name. For now, you will start seeing emails from our team with @goptg.com addresses and the PTG logo on correspondence.

“MetroCSG has built incredible relationships and a reputation for excellent service,” said Linda Mayes, President of PTG. “We are committed to preserving what MetroCSG’s clients love while providing additional resources and support. We truly believe that together, we’re stronger and can deliver even more value.”

How does this decision impact me and my business?

For years, MetroCSG’s mission has been to help businesses navigate the cloud and prosper with technology. By joining PTG, a like-minded company with a larger team, we can accelerate that mission.

PTG is an award-winning IT support firm known for “Phenomenal IT experiences delivered by people you’ll love” – a philosophy very much like our own. They are Microsoft experts (just like us) and have a track record of strong customer relationships. In PTG, we found a partner that shares our values and vision for customer service.

This partnership expands our technical capabilities and provides access to additional resources, while ensuring the culture and personal service you value remain front and center.

In the coming weeks, you’ll start to see more of the PTG name as we transition MetroCSG into the PTG brand. We’ll continue to communicate with you proactively – our goal is a seamless transition where the main thing you notice is some new logos and a faster response to your next support request!

We are genuinely excited about this next chapter. Thank you for being a part of the MetroCSG story so far – and now, the PTG story going forward.

Sincerely,

The MetroCSG (now PTG) Team

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